Support
Technical issues can be investigated without receiving your source photo or precise location.
Permissions and location
If the camera or area is unavailable, review Camera, Photos, and Location access for WhenWhere in iOS Settings. Capture and stamping continue offline, but resolving an area name may be limited.
Restore a purchase
Sign in with the same Apple Account used for the purchase, then choose Restore purchase on the Pro screen. There is no developer-held service account or account-deletion workflow.
Contact
Email grigent@naver.com with the app version, iOS version, steps to reproduce, and displayed error text. Do not send photos, original EXIF data, GPS coordinates, or a store password.